#51 - Dave Derington

Dave Derington’s started his career as an analytical chemist, but it was teaching people how to use computer systems used in the lab that really excited him. This led to a role known as Customer Support Scientist. He honed his customer experience skills hosting LAN party events in the early days of online gaming and eventually got hooked by video game design and how games “help us define the experience we want to have and iterate upon it.” He uses his deep understanding of gamification to design customer learning experiences that are compelling and effective as the Director of Customer Education at ServiceRocket. He also furthers the conversation with his podcast, CELab. We talk about how agile development and SaaS has changed how we need to look at customer education and how to keep it up to date. Connect with him on LinkedIn - https://www.linkedin.com/in/derington/ Customer Education Manifesto - http://customer.education/ Crossing the Chasm by Geoffrey Moore - https://www.amazon.com/gp/product/B00DB3D81G/ref=dbs_a_def_rwt_hsch_vapi_tkin_p1_i0 Music courtesy of Big Red Horse - https://bigredhorseband.com/ Brought to you by Happitu - https://happitu.com/