EPISODE · Feb 23, 2009 · 10 MIN
51-'Old' People
from Clintcast · host Clint Maun
For most of our listeners in healthcare, they are in the 'people' business. Specifically, 'old' people are the focus of their customer service skills. To this end, it is critical for us to develop a keen understanding of our customers' values, history & viewpoints so we can better frame our service to their needs without the desire to try to 'change' our customers to meet our own needs and values.
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51-'Old' People
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