513 - Communications in Healthcare: On the Precipice of Change

In this episode of Talking HealthTech, Peter Birch chats with John Poli from RingCentral at the HIMSS 2025 conference in Las Vegas. They dive into how RingCentral is shaking up healthcare communications and what that means for patients and providers.Key Takeaways• RingCentral is a big player in cloud-based communications, especially in healthcare, operating in over 49 countries.• AI is changing the game by pulling insights from conversations with patients, both during and after calls.• There's a big focus on making healthcare more engaging and coordinated for patients, fueled by tech and changes brought on by COVID-19.• In the US, it's all about using tech to cut healthcare costs and make things smoother for patients. Australia's healthcare scene is seen as quite progressive, with efforts to meet local compliance needs.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus Mentioned in this episode:Sign Up to the Free Talking Healthtech NewsletterSign up to the free Talking HealthTech newsletter for weekly digital health news, events, jobs, partner updates and Pete’s take on what matters across the sector: talkinghealthtech.com/newsletter