518: From Automation to Intelligence: How AI Is Transforming the Modern Warehouse, with GreyOrange

Saurabh Gupta of GreyOrange talks about how AI is transforming the modern warehouse, the role of partners, & why automation without orchestration underdelivers.    IN THIS EPISODE WE DISCUSS:   [04.33] Saurabh's career journey and what he learned from being involved in software development for iPods and the very first iPhone at Apple. "The most powerful technology is one that works so seamlessly that it's invisible to the user." [09.39] Why Saurabh pivoted from a career in consumer robotics to supply chain and warehouse robotics. "In consumer robotics, we start with the technology first, then figure out what to do with it… And, beyond cleaning the house, not many robots are really changing your life in the home. In supply chain, the value is clear." [11.10] Why GreyOrange shifted from robotics company to an orchestration platform, and the importance of focusing on decision-making systems, not product. "Warehouses need a symphony – robots are the instruments, and orchestration is the conductor." [16.40] Why automation without orchestration underdelivers. [18.47] What AI orchestration actually means for complex, omnichannel warehouses, and the three-question framework to determine if software and systems are actually AI. "AI is not perfect, it's never going to be perfect. But it is going to make our lives better. It's about getting that balance right." [23.47] What hyperintelligence means in real operational terms. [27.23] What the warehouse of the future is going to look like when it comes to robotics, and how AI orchestration is going to help enable it. "It won't be a room full of robots. It will be a living ecosystem." [31.11] The role of system integrators, robot partners, and technology providers in scaling outcomes, and why orchestration platforms need strong partners to deliver real-world results. "We want to give system integrators the intelligence to more confidently predict performance. They should be able to do that before a single piece of hardware is put on the floor." [34.25] How GreyOrange thinks about collaboration and shared accountability and outcomes with their partners. [38.02] What warehouses will expect from AI orchestration platforms in the next few years that they don't expect today, and why they're going to get their 'ChatGPT moment.'   RESOURCES AND LINKS MENTIONED:   Head over to GreyOrange's website now to find out more and discover how they could help you too. You can also connect with GreyOrange and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Saurabh on LinkedIn. If you enjoyed this episode and want to hear more from GreyOrange, check out 495: Discover Hyper-Intelligent Orchestration, with GreyOrange. Check out our other podcasts HERE.