52 - The Alliance Effect: How CLM is Uniting the Defense Bar Against a Changing Legal Landscape with Susan Wisbey-Smith

Your host, Chris Tidball, talks with Susan Wisbey-Smith, CEO of the Claims and Litigation Management Alliance (CLM), recorded live at the CLM Annual Conference in Orlando.Susan discusses CLM's mission as a 60,000-member organization spanning defense counsel, claims and risk professionals, corporate members, and service providers. She shares how CLM is working to bridge the growing divide between insurers and outside defense counsel, addressing talent attrition, burdensome billing guidelines, and the cultural shift pushing attorneys toward the plaintiff's side.Susan previews CLM's upcoming litigation management study, revealing that CEOs are paying closer attention to claims than ever before, and why that shift represents a critical opportunity for the industry.To learn more about Susan's work, click HERE.Connect with Susan on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.