527: Leading Your Clients with Beth Potter and Heather Plum

Here's what we'll cover in this episode: 2 pathways for beating your competitors (and why focusing on customer experience is always the best option) How to use customer feedback to improve customer experience Tools that Beth and Heather use to gather feedback How to strike 1-on-1 conversations with members to make them feel seen and heard 4 key areas to focus on when building your client journey. LINKS: https://studiogrow.co/episode526/  https://studiogrow.co/episode525/