#53 - Chatting With Matt Whalen: Being a service tech is like putting a cape on everyday

Matt Whalen is the Service Manager at Forklifts of Minnesota, and is also known as the Head Coach of the Service Department. Working at Forklifts of Minnesota for 17 years, Matt explains his journey within the company, advice to up and coming technicians and also what the purpose is of a Service Manager within an equipment rental business.This episode was sponsored by Record360. Record360 is the leading provider of inspection management software for the equipment rental industry. Record360 is trusted by thousands of rental businesses to provide quick, clear documentation of assets before and after rent.https://record360.com/Episode Timestamps[01:32] -  Can you talk to me about how you first got involved in equipment rental industry? [03:07] - What first got you interested in becoming a mechanic?[05:21] - Describe the feeling of completing your first major repair?[07:54] - What is the history of Forklifts of Minnesota?[11:17] - What have been some of your roles over the past 17 years?[14:29] - What is the role of a Service Manager?[20:20] - How did your transition in your role?[26:36] - Have you seen many people transition from Service into Sales?[35:53] - If you could give some advice to your younger self what would you say?[39:30] - Who played a big influence on your from a mentor perspective?[42.24] - How do you define success?Get in contact with The Rental Journal PodcastWebsite: https://www.therentaljournal.com/contact-usEmail: [email protected]