EPISODE · Jul 23, 2026 · 43 MIN
#536: Leaders in Customer Loyalty: Brand Stories | How SIXT Has Used AI to Put Personalization at the Core of its Loyalty Program
from Leaders in Customer Loyalty, Powered by Loyalty360 · host Loyalty360
Send us Fan MailWith more than 30 years of experience in the travel industry—including five years as CFO of Hertz and another five as CFO of Hilton Worldwide—Tom Kennedy brings a deep understanding of traveler expectations and the evolving needs shaping the industry. And so, when Kennedy became President, North America of rental car company SIXT nearly six years ago, he was focused on improving the customer journey. He had seen firsthand how slowly the car rental industry had modernized. Travelers could book flights from their phones, yet renting a car still often required waiting in line at an airport counter. Stay connected with Loyalty360! Follow us on LinkedIn and X for the latest loyalty insights, industry news, and upcoming events.https://www.linkedin.com/company/loyalty-360https://x.com/Loyalty360https://www.youtube.com/@Loyalty360_
Embed this episode
What this episode covers
Send us Fan Mail With more than 30 years of experience in the travel industry—including five years as CFO of Hertz and another five as CFO of Hilton Worldwide—Tom Kennedy brings a deep understanding of traveler expectations and the evolving needs shaping the industry. And so, when Kennedy became President, North America of rental car company SIXT nearly six years ago, he was focused on improving the customer journey. He had seen firsthand how slowly the car rental industry had modernized. T...
NOW PLAYING
#536: Leaders in Customer Loyalty: Brand Stories | How SIXT Has Used AI to Put Personalization at the Core of its Loyalty Program
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.