#539 Building a Culture of Strategy and Innovation with Rafael Baptista, Buncombe County, NC

Incremental steps to improvement. Rafael Baptista, Director of Strategy and Innovation for Buncombe County, North Carolina, joined the podcast to talk about the work of his team and how they support the County organization as internal consultants. He shared how they support the County's strategic plan, transparency efforts, and policy initiatives. Rafael also discussed his career path into local government and why he is excited to join the ELGL Board of Directors. Host: Lauren Palmer