EPISODE · Oct 24, 2025 · 34 MIN
54. Designing for Millions of Users (feat. Jay Dutta, Global Head of UX, Deutsche Bank)
from NN/G UX Podcast · host Nielsen Norman Group
In this episode, Therese interviews Jay Dutta—Global Head of UX at Deutsche Bank about how designing at scale isn’t just about reaching millions, but about preserving depth: of empathy, culture, and context. With a career spanning Adobe, Flipkart, and MakeMyTrip, Jay reflects on why he’s drawn to complex, broken systems and how those environments offer the richest opportunities for impact. He discusses the importance of designing for the individual within vast systems, and how storytelling, risk-taking, and honoring human experiences can lead to more meaningful and scalable design solutions.About the speaker: JayDutta.com | LinkedInDesignUp Conference (Bangalore, India - Nov 3-5, 2025 ): https://designup.io/Related NN/G Course: Global UX: Designing and Leading Across Cultures (full-day & half-day courses)Related Free NN/G Articles:‘Our Users Are Everyone’: Designing Mass-Market Products for Large User Audiences (free article)Modify Your Design for Global Audiences: Crosscultural UX Design (free article)Imagery Helps International Shoppers Navigate Ecommerce Sites (free article)
What this episode covers
In this episode, Therese interviews Jay Dutta—Global Head of UX at Deutsche Bank about how designing at scale isn’t just about reaching millions, but about preserving depth: of empathy, culture, and context. With a career spanning Adobe, Flipkart, and MakeMyTrip, Jay reflects on why he’s drawn to complex, broken systems and how those environments offer the richest opportunities for impact. He discusses the importance of designing for the individual within vast systems, and how storytelling, risk-taking, and honoring human experiences can lead to more meaningful and scalable design solutions.About the speaker: JayDutta.com | LinkedInDesignUp Conference (Bangalore, India - Nov 3-5, 2025 ): https://designup.io/Related NN/G Course: Global UX: Designing and Leading Across Cultures (full-day & half-day courses)Related Free NN/G Articles:‘Our Users Are Everyone’: Designing Mass-Market Products for Large User Audiences (free article)Modify Your Design for Global Audiences: Crosscultural UX Design (free article)Imagery Helps International Shoppers Navigate Ecommerce Sites (free article)
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54. Designing for Millions of Users (feat. Jay Dutta, Global Head of UX, Deutsche Bank)
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