#54 Different KPIs for your Customer Service with AI

from Customer Service Culture [EN] · host Paolo Fabrizio

As a customer service manager you can't just rely on traditional metrics such as CSAT, NPS, or CES. In this episode Paolo Fabrizio share a brand new perspective to help you rethink KPIs→ linking them to AI.

Episode metadata supplied by the publisher feed · Published Jun 9, 2026

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#54 Different KPIs for your Customer Service with AI

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