54 - The Human Touch in a High-Tech World: Risk Management Strategies in Modern Transportation with Carly Eastwood

In this episode of The Claim Hunters, your host Chris Tidball interviews Carly Eastwood, Assistant Vice President of Risk Management at MODE Global, a non-asset transportation broker.Carly discusses the company's role in vetting carriers, managing claims, and preventing fraud, which has surged 2,400% since COVID-19. She highlights MODE Global's success in reducing fraud by 42% year-over-year using advanced verification tools and human oversight. The conversation also covers driver shortages, autonomous vehicles, and cross-border logistics challenges. Carly additionally shares personal achievements, including pageant titles and her work as a licensed mediator.To learn more about Carly's work, click HERE.Connect with Carly on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.