#542: How AI Fixes 77% of Support Issues

Is AI replacing network engineers? Liz Centoni (Cisco EVP) reveals how Agentic AI is transforming Cisco TAC and network automation. Discover why 77% of support cases are now handled by AI and what this means for your career in 2025.A big thank you to Cisco for sponsoring this video and for sponsoring my trip to Cisco Partner Summit San Diego 2025 // Liz Centoni SOCIAL//LinkedIn: / lizcentoni // David's SOCIAL //Discord: discord.com/invite/usKSyzbTwitter: www.twitter.com/davidbombalInstagram: www.instagram.com/davidbombalLinkedIn: www.linkedin.com/in/davidbombalFacebook: www.facebook.com/davidbombal.coTikTok: tiktok.com/@davidbombalYouTube: / @davidbombalSpotify: open.spotify.com/show/3f6k6gE...SoundCloud: / davidbombalApple Podcast: podcasts.apple.com/us/podcast...// MY STUFF // https://www.amazon.com/shop/davidbombal // SPONSORS // Interested in sponsoring my videos? Reach out to my team here: [email protected]// MENU //0:00 - Coming Up01:08 - Intro01:28 - Customer Experience 02:01 - Cisco TAC02:42 - AI & Agentic AI05:13 - Usage of Agents07:15 - Will AI Take Jobs Away?09:18 - Intelligent Call Routing13:20 - Challenges with Agents16:57 - Quantum Computing18:03 - Liz's Advice for the Youth 19:32 - ConclusionPlease note that links listed may be affiliate links and provide me with a small percentage/kickback should you use them to purchase any of the items listed or recommended. Thank you for supporting me and this channel! Disclaimer: This video is for educational purposes only.#ai #agenticai #quantumcomputing