#542: Solutions to the Back and Front Office Divide

Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others: Validate Listen to hear, not to respond Speak with true intention Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not. Episode resources: Reach out to Tiff and Kiera Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs) Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!