#55 - Legal Design | Katsuren Machado - Debate no Café

What this episode covers

Faturas de serviços, como telefonia, água, luz e gás, frequentemente são labirintos de taxas e jargões difíceis de decifrar. Mas será que não poderiam ser mais simples de se interpretar? Será que as empresas fazem isso de propósito justamente para que a gente não entenda nada mesmo? E quantas vezes você já se deparou com contratos de 10, 15,...20 páginas para abrir uma conta num banco, ou para contratar um seguro, por exemplo. Escritos em linguagem jurídica complexa e de difícil compreensão para o público em geral. E se a gente te contar que está nascendo uma nova abordagem, inovadora e que visa melhorar a experiência de pessoas com o sistema jurídico, tornando-o mais acessível, mais simples, compreensível e eficaz! #varejo #juridico #cx #relacionamentocomclientes #direitodoconsumidor #experienciadocliente *** EPISÓDIO 55 *** A Katsuren é Advogada, Professora, Palestrante, Escritora e Consultora especialista em experiência do cliente. Atua nas áreas de comunicação, business design e inovação na gestão e desenvolvimento de projetos. É Colunista em portais como HSM Management, Fast Company Brasil e MIT Sloan Review. Para conhecer mais sobre a Katsuren, acesse: https://linkedin.com/in/katsurenmachado * * * * * * Estamos nas principais redes sociais. Siga a gente lá: 🔗LinkedIn: https://www.linkedin.com/company/debatenocafe 📸 Instagram: https://www.instagram.com/debatenocafe 🐦Twitter: https://twitter.com/debatenocafe 🎥 Inscreva-se no YouTube: https://www.youtube.com/channel/UCryXV9gKIUUN6QbBRy1NBkg?sub_confirmation=1 Estamos também nas principais plataformas de Podcast: 🎧 Spotify: https://open.spotify.com/show/0cP82iqAN9C4Cq8xVm8nX4?si=f5e3W_rzR7mRJsjdQUvlnQ&dl_branch=1 🎧 Google Podcast: Debate no Café (google.com) O Debate no Café é apresentado por: Márcio Oliveira (https://www.linkedin.com/in/marciooliveira71/) e Thiago Pierozzi (https://www.linkedin.com/in/thiagomistropierozzi/) 🚀 Caso queira falar com o Debate no Café envie seu email direto para [email protected] Envie sugestões de assuntos e convidados, perguntas ou dúvidas. Ficaremos felizes em poder ajudá-lo!

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Frequently Asked Questions

How long is this episode of Debate no Café?

This episode is 53 minutes long.

When was this Debate no Café episode published?

This episode was published on November 21, 2023.

What is this episode about?

Faturas de serviços, como telefonia, água, luz e gás, frequentemente são labirintos de taxas e jargões difíceis de decifrar. Mas será que não poderiam ser mais simples de se interpretar? Será que as empresas fazem isso de propósito justamente para...

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Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.