550: Assessing the Quality of Your Customer Experience Through KPI's Featuring Coach Michelle

Here's what we're talking about in this episode: Overview of KPIs that are important indicators of the studio's financial performance. Overview of KPIs that indicate the quality of the customer experience in a fitness studio. Explanation of four KPIs to evaluate the quality of the customer experience:  Conversion Rate Attrition Rate Net Member Change Average Membership Link. Emphasis on the importance of tracking KPIs to understand and target the needs of customers and achieve business growth. Links: https://www.linkedin.com/company/studio-growco/ https://studiogrow.co/