56. AI Is Here — But Sales Is Still Human

In an era of automation and data overload, what role does human instinct still play in B2B sales? Steven Jow, Executive Vice President of Sales at TD DYNNEX, joins Harry Kendlbacher for a wide-ranging conversation about selling through change — from navigating digital transformation and shifting buyer expectations to integrating AI tools without losing the personal touch. They talk about: - How Steve has led teams through major transitions, including going from legacy sales to full-funnel enablement - The traits that still set great sellers apart — no matter the tech stack - Why curiosity and coaching matter more than ever - And how AI is changing the game (but not replacing it) This one’s for anyone leading sales teams through transformation — or wondering how to stay sharp when everything else is evolving.