56: "From Funeral Homes to Snow Plows: Customer Service Unfiltered - LIVE

In this episode, Martin and Brandon discuss various topics related to landscaping, equipment, and their experiences in the field. They share insights on the challenges of live streaming, the importance of reliable equipment, and the preparations needed for winter landscaping. The conversation also touches on their experiences with snow removal branding and the dynamics of officiating high school hockey games. Additionally, they reflect on their upcoming Christmas party and the camaraderie within their team. In this conversation, Brandon and Martin share humorous and awkward customer service experiences, particularly in unique settings like funeral homes. They discuss the challenges of communication with clients, especially when expectations differ. The dialogue shifts to lighthearted questions, merchandise ideas, and the logistics of snow removal, including salt usage and pricing strategies. As the conversation progresses, they touch on holiday plans, social gatherings, and food preferences, showcasing their camaraderie and shared experiences in the industry. In this lively conversation, Martin Hodder and Brandon Brubacher explore various themes ranging from local culinary delights to humorous landscaping mishaps. They share their experiences with spicy foods, discuss customer service challenges in landscaping, and engage in light-hearted banter about the holiday season. The episode captures the essence of community, food culture, and the ups and downs of running a business, all while maintaining a humorous and relatable tone. Takeaways: Branding is important for snow removal services. Maintaining a good reputation is key in the landscaping industry. Planning for seasonal changes is essential for business continuity. Diversifying business ventures can create additional revenue streams. Holiday gatherings can be a great way to unwind and connect with colleagues. Green Frog Website Design https://greenfrogwebdesign.com/ Personal Pages: https://www.instagram.com/stripelifecanada/⁠ https://www.instagram.com/hodderlandscaping/⁠ Jobber FREE 14 Day Trial and Stripe Life Discount https://getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=YnJhbmRvbmJydWJhY2hlcjY2NjM&ps_xid=6LNgszEn0RHUmo&gsxid=6LNgszEn0RHUmo&gspk=YnJhbmRvbmJydWJhY2hlcjY2NjM