573: Callie Speer on Extending Creative Freedom to Your Team

Early in her career, Austin native, Callie Speer, influenced the pastry and bread program for Parkside under Shawn Cirkiel. Her experience also includes working as the pastry chef for Chameleon Group, and as the executive pastry chef for the Hotel Van Zandt. In 2013, she was nominated for Food and Wine Magazine's "People's Best New Pastry Chef". In 2015, she was awarded Pastry Chef of the Year by Culture map. Equipped with experience, acclaim, and passion, Speer set out to open Holy Roller in 2017, which instantly became and continues to be a staple in the Austin dinning scene. Shortly after opening Holy Roller Speer won Eater Austin's Chef of the year Award. Show notes… Favorite success quote or mantra: "Show up." In this episode with Callie Speer, we discuss: How and why Speer got into the industry. Every master was once a disaster. Dive in. It is the only way you'll get better. How Speer lied about her ability, a few times, to get the job. Fake it till you make it. How Speer learned about high standards working for Shawn Cirkiel. Knowing this career path isn't going to be easy and being OK with that. Keeping your calm in disastrous situations. Compartmentalizing the aspects of your life, and knowing that it is OK to want other aspect of your life that work. Why you should never serve something that looks like poop, no matter how good and unlike poop it may tastes. Keeping your calm during stressful situations. If you lose your shit as a leader, you'll cause everyone else to lose their shit. Once you take a leadership role and earn a certain level of  acclaim, you have a responsibility to pay it forward to those who come to work for you. If you party, think about yourself, and leave nothing in the tank for those who want to learn from you, you're being selfish. How Speers life turned around once she got sober. The story behind how Speer opened Holy Roller. Taking care of what you do have, not what you want to have. The power of giving your people creative freedom and how that contributes to authenticity. Today's sponsor: EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems. Cashflowtool.com  A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activity feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Not being afraid to make an ass of herself. What is your biggest weakness? Procrastinating. What's one question you ask or thing you look for during an interview? Look for silent confidence. What's a current challenge? How are you dealing with it? Staying fresh. Share one code of conduct or behavior you teach your team. Don't yell. If you're going to lose your shit, leave. What is one uncommon standard of service you teach your staff? Make a great first impression by giving them a little something extra. Know your guest's name. If you see a regular come in with a friend, buy that friend a little something extra. What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM  Down and Out in Paris and London What's the one thing you feel restaurateurs don't know well enough or do often enough? Considering the guest experience. What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations? Toast's handheld tablets.  If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Take your time. Be uniquely you. Put your head down and work. Contact info: @holyrollerATX @calliespeer holyrolleraustin.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Callie Speer for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!