58: Measuring Resistance to Change with the LOE Index

My guest this month is Victoria Grady, President and Principal Consultant at PivotPoint Business Solutions. In this episode, she shares how the LOE (Loss of Effectiveness) Index identifies those behaviors, perceptions, and attitudes that emerge in organizations in response to change. Jinnie Lee Schmid, an independent consultant certified to administer and interpret the LOE Index, also joins the conversation.