58 Staff loyalty is essential to leadership success with Craig Cherry

Subscribe to the podcast here. Listen on iTunes here. Listen on Spotify here. Customer service expert Craig Cherry shares the fundamentals of employee loyalty and engagement: How playing the smile game got one business noticed in the media Fundamentals of what people need to enjoy and be committed in their work Critical skills leaders need to build buy-in and engagement What the daily setup meeting is and what to include How to create rewards and measures for staff How even the trickiest of remuneration schemes, like those in legal firms, can access insights into individual contributions for better rewards 👉🏼 Want to share your experience? Ask a question? Share a resource? Jump on our podcast Facebook page here. *** SHOWNOTES: www.zoerouth.com/podcast/loyaltyzone About Craig Cherry: Craig is the Managing Director and founder of The Loyalty Zone and has 25 years experience in improving business productivity. His award-winning 'Leaders as Coaches' training program has been run in 28 countries and translated into 11 languages. He has achieved significant success with his sales and service programs. He has worked with many major Global and Australian companies including Shell, McDonalds, Rolls Royce, MTU, Tattersalls, Coateshire and Australia Post as well as major franchise businesses in Australia like Chemmart, Kwik Kopy and Howard's Storage World. Craig's website *** Related Episodes: Thought Nugget 1: Book recommendation hits and misses, plus insight on systems E70 - Book Review of James Comey's A Higher Loyalty E59 - Stop staff turnover in small to medium enterprises *** About your podcast host, Zoë Routh: Zoë Routh is one of Australia's leading experts on people stuff - the stuff that gets in our way of producing results, and the stuff that lights us up. She works with the growers, makers, builders to make people stuff fun and practical. Zoë is the author of four books: Composure - How centered leaders make the biggest impact,  Moments - Leadership when it matters most, Loyalty - Stop unwanted stuff turnover, boost engagement, and build lifelong advocates, and People Stuff - Beyond Personalities: An advanced handbook for leadership. People Stuff was awarded Book of the Year 2020 by the Smart WFM Australian Business Book Awards. Zoë is also the producer of The Zoë Routh Leadership Podcast. www.zoerouth.com