#58. The Conflict Expert: This Common Response Is Ruining Your Relationships - Scott Dutton

Emotional intelligence plays a crucial role in handling conflict. In this episode, Scott Dutton shares how mindfulness and self-awareness can transform tough conversations. Learn how differing perspectives can lead to conflict, but also how understanding those differences is key to moving forward. Scott explained how expectations often fuel conflict and provided practical strategies for managing it with emotional intelligence. Your journey to better communication starts here! About our guest: Scott Dutton is a leading authority in conflict resolution, with a career that spans decades of impactful work across multiple industries. As the Breakthrough Speaker of the Year in 2021, he has been recognized for his engaging, insightful, and highly interactive presentations that have reached more than 50,000 professionals worldwide. Scott is not only Australia’s top Certified Virtual Trainer but also holds the prestigious Certified Speaking Professional (CSP) accreditation, placing him among the elite speakers globally. His groundbreaking creation, Conflict Intelligence® (CI), is a simple yet powerful tool that empowers individuals and organizations to navigate and resolve conflicts through collaborative understanding and emotional intelligence. With a rare ability to blend humor and depth, Scott’s workshops and keynotes leave a lasting impression, fostering transformation and connection. As the Founder and Director of Fighting Fair, Australia’s leading conflict resolution consultancy, Scott’s expertise is widely sought by leaders in government, corporate, health, and education sectors. His academic background includes a Bachelor of Social Work and a Bachelor of Science with a major in psychology, providing him with a solid foundation in human behavior and conflict dynamics. A member of several professional organizations, including the Australian Association of Social Workers and the Australian Dispute Resolution Association, Scott is also a Nationally Accredited Mediator. His passion lies in helping individuals and teams build self-awareness, create meaningful dialogue, and turn conflict into opportunities for growth, all while ensuring the experience is uplifting and enjoyable. Follow Our Guest: Website: https://scottdutton.com.au/ https://fightingfair.com.au/ Youtube: https://www.youtube.com/user/fightingfair Instagram: https://www.instagram.com/scottdutton_ Facebook: https://www.facebook.com/fightingfair Follow Us On: Instagram: https://www.instagram.com/thestevehodgson/ https://www.instagram.com/sharewithsteve/ Episode Highlights: 00:00 - Episode Trailer 03:13 - Scott's personal story 07:39 - Transitioning into conflict resolution 09:11 - Key learnings from working with parents and adolescents 12:59 - Shifting mindset in conflict 16:29 - The model for difficult conversations 23:50 - The role of emotional intelligence 27:01 - Strategies to increase emotional intelligence 30:25 - Daily non-negotiables for health and wellness 42:10 - Defining success 44:18 - Biggest teachers in life 45:53 - The most difficult conversations 47:04 - Advice from your 100-year-old self