#59: Shep Hyken - Customer Service Magician, Chief Amazement Officer

Shep Hyken, the Hall of Fame Keynote Speaker, Bestselling Author, and Chief Amazement Officer of Shepard Presentations, joins the show to share his journey from performing magic as a teenager at the Playboy Club to becoming the award-winning Customer Service and Experience Expert. Hear how magic influenced Shep's career, the difference between amazing and average customer service, how to reduce friction and be more convenient, creativity lessons Shep learned from Steve Martin and Carlos Santana, and his race to tackle the Rubik's Cube. Connect with Shep at Hyken.com and on social media at @ShepHyken and @Hyken