What Happened to Customer Service After COVID?

Send Jim a Topic to ExploreRemember when stores were open 24/7, hotel rooms came with daily housekeeping, and tipping was a thank-you — not a ransom note?Since COVID, businesses keep promising that “normal” will return… but the truth is, it’s not.In this episode of Think First, we unravel the gaslighting baked into today’s customer experience: airlines charging more for less, restaurants pushing QR menus that nobody asked for, and shrinkflation turning family-size snacks into travel-size lies.It’s not just bad service — it’s a cultural shift dressed up as “temporary inconvenience.”And the question isn’t when things will go back.It’s whether we’ll notice how much we’ve already lost. If Distorted or Think First has sharpened your thinking, you can support the show directly. Subscribers get exclusive weekly headline breakdowns, applied Gaslight 360 analysis, and deeper dives into cultural narratives. Visit Gaslight360.com/subscribe to join. Stay sharp. Stay skeptical. #SpotTheGaslightSupport the showStay sharp. Stay skeptical. #SpotTheGaslightRead and reflect at Gaslight360.com/claritySupport Think First and access the full archive for $3/month:Gaslight360.com/subscribe