590 - From Patient Flow to Operational Efficiency: Optimising Workflows at the Enterprise Level

In this episode of Talking HealthTech, Peter Birch speaks with Steve Gomes, Executive Director at Rauland Australia and New Zealand.They discuss the evolution of Rauland’s concentric care platform and how it has been integrated into a variety of healthcare environments.The conversation explores critical communication, optimising clinical workflows, and strategies for implementing technology in both new and existing hospital facilities.Peter Birch and Steve Gomes also discuss data-driven approaches to enhancing patient outcomes and operational efficiency across hospitals and aged care.They dive into real-world examples of how Rauland’s concentric care platform reduces delays, improves patient flow, and supports staff, giving listeners an inside look at the practical impact of digital transformation in healthcare.This episode was recorded virtually, following up from a previous in-person interview at Rauland’s offices.Key Takeaways: 🩺 Integrating multiple systems for streamlined clinical workflows, reducing silos in hospital settings📱 Rauland’s Reach messaging solution manages mission-critical alerts and closes communication loops🏥 Technology adapts to existing hospital infrastructure to bring visibility and operational improvements📊 Data from digital journey boards helps reduce patient length of stay and optimise resource allocation🌏 Enterprise thinking supports consistency and scale across hospital networks, benefiting support and cybersecurityTimestamps: 00:00 – Introduction & context00:39 – Concentric care platform updates02:04 – Rauland’s platform overview03:10 – Mission-critical messaging06:21 – Clinical workflow and emergency department example08:25 – Deploying technology in established hospitals11:54 – Impact in rehab and aged care14:07 – Emergency department operations16:33 – Importance of uptime and reliability17:16 – Enterprise thinking across hospital networks19:01 – Economies of scale with deployment20:17 – Roadmap for Rauland in 202622:17 – Advice for hospital decision makers--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.