593: Why You Should Not Manage Gen Z

The favorite past time of many an owner is to gripe about their younger Gen Z staff. Before them it was millennials. Before them it was Gen X, before them...well, you get the idea. For as long as coffee shops have hired employees, leaders have found it challenging to lead and manage a younger work force and the reason given is that there is just something about "That" generation.  Well, I have good news for you! On today's episode we will be talking about why you should not manage these Gen Z people! At least not the way you think you do. We will explore the counterproductive practice of studying cohorts of people vs the productive practice of actually managing the people you have right in front of you. I recently gave a talk about this subject at Coffee Fest and it really hit home to many struggling to find ways to manage their staff. I hope you find this episode to be both a relief and challenging at the same time.    Related Episodes: 558: Digital Natives and the Future of Coffee Shops w/Kosta Kallivrousis 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017 579: How to Really Care For People in the Cafe 588: Prioritizing the Right Things as Your Cafe Grows Growth is Not Just For The Buisiness 415: The Best Lessons On How to Listen w/ Listening Expert, Oscar Trimboli   KEY HOLDER COACHING GROUPS 2026! Are you a coffee shop owner looking to join a community of other owners to help bring perspective, insight, encouragement, and accountability in a well curated setting?  Then you need to apply to join Key holder Coaching Groups!  Applications are now open for Spring 2026 Cohort: Click below to learn more:  APPLY TO KEY HOLDER COACHING GROUPS     KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min