6 Practical NLP Use Cases That Can Transform Contact Center Performance

CX Today's Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo.In this session, we break down the following six use cases for natural language processing (NLP) in the contact center. These are: Use Case 1: Monitoring Customer IntentUse Case 2: Informing Self-Service ImplementationUse Case 3: Enabling Agent AssistUse Case 4: Improving Customer RoutingUse Case 5: Capturing Customer SentimentUse Case 6: Driving PersonalizationConsidering implementing any of these use cases? If so, Odigo's consultants can help. Find out more, by visiting their website.Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.