6 Strategies for Dealing With Labour Shortages in Hotels | Ep. #318

The Great Resignation. The Big Quit.Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other industry.I’m going to share 6 Strategies for Dealing with Staff Shortages in Hotels.When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality industry, so finding strategies for dealing with staff shortages in hotels is imperative.With COVID-19 as the spur, and other factors adding energy — like relief funding, additional virtual training opportunities, and uncertainty for employees, the hospitality industry is facing extraordinary labour shortages. In the early days of the pandemic, lay-offs and furloughs became commonplace as stay at home orders were in effect and government’s restricted travel. However, as the world begins to reopen and travel is top-of-mind, the industry is struggling to re-hire or even retain the employees they have. In May 2022, the American Hotel & Lodging Association (AHLA) surveyed over 500 hoteliers and found that nearly all the survey respondents (97%) experienced staffing shortages, while almost half (49%) experienced severe staffing shortages. These shortages were most pronounced in housekeeping, where 58% of respondents listed it as their greatest challenge. Across the USA, there remain over 130,000 unfilled hospitality positions.Properties are grappling to hire as years of low pay, long hours, and poor benefits catch up with them, leaving a good deal of hospitality property’s short of staff. Even before the pandemic, the hospitality industry had a reputation problem.According to a 2018 UK YouGov study, the number one reason people choose to work in hospitality is that it’s a last option. That says a lot, don’t you think? Envision hiring someone who really doesn’t want to work for you, but you’re the only option in town. So, what can you do to hire and retain great employees? Given the cost of losing an employee can be between 0.5X and 1.5X their salary, it’s pretty clear that hospitality property’s need to make employee retention a strategic priority. Continue reading, and I’ll share 6 strategies for dealing with labour shortages, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/6-strategies-for-dealing-with-staff-shortages-in-hotels-318“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/P_jUFSKJuBsA Division of Keystone Hospitality Property Development