60 - Adapting to Change: Remote Work, AI Tools, and Human Judgment in Today’s Claims Environment with Mike Cummings

In this episode of Claim Hunters, your host Chris Tidball speaks with Mike Cummings, Head of Claims at Norfolk & Dedham (N&D Group).They discuss rising litigation costs, inconsistent claims handling, and strategies to combat claim severity, including social media investigations and surveillance. Mike highlights challenges with soft fraud and inflated medical bills, and shares how AI is being used to streamline claims processing and improve adjuster efficiency. They also cover the impact of winter storms on property claims, the balance between remote and hybrid work models, and the ethical and legal questions surrounding full AI automation in claims handling.To learn more about Mike's work, click HERE.Connect with Mike on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.