605: Chris Hill on Building Retaining and Maintaing Great Teams

Chris Hill is an author, speaker, and podcaster with a background in marketing and business strategy. After a quarter-life crisis, Hill decided to take a leap of faith into the world of restaurants. Today Hill primarily consults in the restaurant industry on leadership, company culture and menu development, as well as speaking to various industry organizations including Fortune 500 brands like Texas Roadhouse, National Restaurant Association, ACF, TEDx and to various culinary schools including Johnson & Wales and Miami Culinary Institute Show notes… Favorite success quote or mantra: You can either make excuses or make it happen. You CAN NOT do both. In this episode with Chris Hill, we discuss: The challenges that come with building a high-performing team. Interweaving your core values into your brand so that you attract onto yourself team members who share similar core values. Knowing what your employees want and giving it to them. Treating your employees with the same hospitality you treat your guest. Giving up equity in the business to attract onto yourself top talent. Being clear with vision and roles so partnerships work. How to retain great staff once you have them. The role transparency plays in retaining employees. The role empathy plays in retaining staff. How getting your team more involved into the decision making process helps with staff retention. Using expectations accountability, standards, and polices to maintain a high quality team. Why you don't necessary want all "A players". Using feedback mechanisms in your business to maintain a high level of culture. Resources mentioned in todays episode: 242:Chris Hill on How to "Make the Cut" TINYpulse 15five EthicsSuite   Today's sponsor: Gusto offers modern, easy payroll, benefits, and HR to small businesses across the country — they were even named best online payroll by PCMag. And as a listener, you'll get three months free when you run your first payroll. Sign up and give it a try at Gusto.com/unstoppable.  BentoBox helps restaurants grow their business through a connected suite of tools, offering them an integrated website to connect with their guests and drive revenue online. Restaurant owners and operators are able to easily update menus, promote specials, take catering and event inquiries, sell merchandise, gift cards and more. Revel Systems integrates front of house and back of house operations into a single dashboard. Designed to increase security, stability, ease of use, and speed of service, Revel's streamlined ecosystem provides businesses with the right tools to grow. Learn more at revelsystems.com/unstoppable.   Contact info: chrishillonline.com Facebook.com/chefchrishill Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Chris Hill for joining me for another awesome episode. Until next time!   Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!