609: Jim and Kelli Laube on The Difference Between Hospitality and Service

Show notes… Favorite success quote or mantra: Jim: Gratitude is the greatest of all virtues and is the cornerstone of all others. Kelli: Everyone you meet is fighting a battle you know nothing about so be kind always. In this episode with Jim and Kelli Laube we discuss: Emotional intelligence Being mindful Treating guests like they matter always Making guests lives better through hospitality/service Being thankful/grateful Always try to grow RestaurantOwner.com's resources and values Inventory control The importance of leadership and culture The importance of knowing how to operate ALL aspect of you business from serving up through management Hospitality can turn a bad experience into a good experience Human beings as emotional beings Hospitality MUST expand to your servers Leave guests happier than how they arrived The importance of repeat business Hospitality as an infinite, free resource and how YOU MUST utilize it Hospitality causes your restaurant to stand out The "hospitality gene" Hiring the right people How to work hospitality into your staff and members of leadership YOU MUST show that you care about your staff on a one-on-one level The importance of pre-meal/pre-shift SMILE!!! Today's sponsor: Gusto offers modern, easy payroll, benefits, and HR to small businesses across the country — they were even named best online payroll by PCMag. And as a listener, you'll get three months free when you run your first payroll. Sign up and give it a try at Gusto.com/unstoppable.  BentoBox helps restaurants grow their business through a connected suite of tools, offering them an integrated website to connect with their guests and drive revenue online. Restaurant owners and operators are able to easily update menus, promote specials, take catering and event inquiries, sell merchandise, gift cards and more. Revel Systems integrates front of house and back of house operations into a single dashboard. Designed to increase security, stability, ease of use, and speed of service, Revel's streamlined ecosystem provides businesses with the right tools to grow. Learn more at revelsystems.com/unstoppable.   Recommended Books: Emotional Intelligence Setting the Table Contact info: RestaurantOwner.com Email: [email protected] Email: [email protected] Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jim Laube and Kelli Laube for joining me for another awesome episode. Until next time!   Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!