EPISODE · Mar 9, 2009 · 12 MIN
61-About Brian Lee
from Clintcast · host Clint Maun
Today, Clint chats with Brian Lee, a fellow colleague and speaker in the healthcare profession. They discuss customer service in relation to employee recruiting and retention, given the coming healthcare program of HCAHPS. As Brian elaborates, employee morale drives positive outcomes in patient satisfaction, which he relates to the HCAHPS and similar performance measures.
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61-About Brian Lee
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