61. Auditing Trip Details To Minimize Errors And Enhance Client Experience with Ashlyn Puckett

It’s no secret that planning a trip involves numerous details. It's easy for small things to fall through the cracks, potentially impacting the overall client experience. Ashlyn Puckett, Tique’s workflow guru who previously served as a client experience manager for a host agency, walks through how to audit a trip prior to travel in order to minimize risk of errors and oversight.   According to Ashlyn, there are four main points to auditing a trip: the itinerary creator, airfare details, hotel preparation, and back-office tasks. Learn how these auditing practices can save you from headaches, ensure a seamless travel experience, and ultimately boost client satisfaction!   Register for the Niche Open House! tiquehq.com/nch-open-house     Today we will cover:   (02:50) The four main points for auditing trips   (05:20) Significance of double-checking room assignments and concierge details   (08:40) Spreadsheet used for auditing trips   (17:50) Ensuring excursion meeting locations, times, and contact information are listed   (21:25) Considerations for different generations and their preferred communication methods   (25:20) Auditing airfare details; balancing traveler responsibility with providing guidance and support   (29:10) Importance of hotel preparation and creating a VIP experience   (38:05) Auditing the back office details   (40:45) Checking insurance selection and obtaining written confirmation   (47:36) Utilizing VA services for auditing assistance     Episodes Mentioned: 56. The Benefits Of Working With A Wholesaler with Melissa Krueger 59. What Details Your DMC And Hotel Wish They Knew with George Eliades 53. Demystifying Selling Travel Insurance with Susan Barbanel     THE LEGAL PAIGE - Travel industry agreement templates _____     JOIN OUR NICHE COMMUNITY: tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/  CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/