62 - Claims, Cyber, and Cold Ohio Winters: Tales from the Front Lines of Specialty Insurance with Krista Glenn

In this episode of the Claim Hunters podcast, your host Chris Tidball interviews Krista Glenn, Chief Claims Officer at Westfield Specialty. Krista explains how Westfield Specialty, launched in 2021, operates as a specialty division focusing on cyber, excess casualty, and professional lines, with a growing global presence. She shares her career journey from law school to building Westfield Specialty's claims team from scratch. Key topics include hiring strategies, team culture, the complexity of specialty claims, and AI's role in claims processing, which Krista views as a helpful tool rather than a replacement for human expertise.To learn more about Krista's work, click HERE.Connect with Krista on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.