62. How to Address Interoperability Blind Side: Clinical Change Management and Workflows to Achieve True User Adoption

In this episode, host Sandy Vance and guests Dr. Peter Schoch and Therasa Bell from Kno2 dive into the evolving landscape post-TEFCA/QHIN and explore the critical importance of achieving end-user adoption, particularly at the edge of healthcare systems.  Their discussion centers on the critical challenge of achieving widespread user adoption in healthcare, emphasizing the complexities of fostering connectivity for effective treatment delivery and workflows. They also explore how interoperability significantly impacts treatment quality. The conversation underscores the financial implications of time management within the healthcare system and provides insights into the current national landscape of interoperability. In this episode, they talk about: The critical importance of achieving user adoption Challenges in fostering adoption and connectivity for effective treatment delivery Maintaining EHR connectivity during user downtime Impact of interoperability on enhancing treatment outcomes The financial implications of not achieving interoperability in healthcare National-scale status of interoperability Obstacles hindering healthcare organizations A Little About Peter: Dr. Peter Schoch is the Chief Health Officer at Kno2. Dr. Schoch is a board-certified internist and accomplished physician executive whose passion and life’s work is to drive value to those who consume, provide, and purchase healthcare. Through 20 years in clinical practice in Internal Medicine and two decades serving as a physician executive leading 2 major health systems through transformational change in care delivery, population health, practice transformation, network development, and home-based services, he has gained an intimate and broad knowledge of healthcare. He is leveraging this experience in healthcare to transform Kno2 from an excellent technology company into a meaningful technology company. A Little About Therasa: Therasa Bell is the cofounder, president, and CTO at Kno2, an organization recognized by Health and Human Services as a Qualified Health Information Network (QHIN) under the Trusted Exchange and Common Agreement (TEFCA). For over a decade, Ms. Bell has been a thought leader and health IT disrupter focused on driving healthcare connectivity and interoperability. Her commitment to serving combined with her ability to simplify the complexities of patient information exchange and clinical workflows infuse her interactions with everyone around her and powers the company's purpose to democratize healthcare communication for all through Kno2's patented technology and go-to-market strategy.