63. 12 Retention strategies that increased revenue, engagement & loyalty

If you’ve ever thought…“I just need more leads.”“Why aren’t people sticking around?”“There has to be a smarter way to grow this…”…this episode is your snack platter of ideas.In this special teaser episode, I’m giving you a behind-the-scenes look at the upcoming Retention Games from 12-15 May 2026 (grab your free ticket here), my completely reimagined virtual event where 20 retention strategies go head-to-head.You’ll hear directly from the contestants as they share raw, unscripted previews of the strategies they’ll be revealing inside the Games.We’re talking:172% retention increases99% conversion strategies$66K in additional revenue from one tweakHigh-retention memberships running for yearsIf retention has been your blind spot, this episode will give you 12 specific ideas on how to fix it.What we cover:How one membership increased retention by 172% while reducing launchesA 20-minute gamification strategy that boosts engagement instantlyA 3-part “retention engine” that turns retention into your main growth driverA high-touch strategy that generated $66K in extra revenuePersonalisation strategies that make customers feel seen (and stay)An offboarding sequence with a 99% conversion rateView the episode transcript here.Where to from here?Join Retention Lab🧪, the community to help you build a signature customer experience that keeps people coming back, gets them talking and grows your business without you having to start from scratch every single month. Join here!Find out how you can get my strategic customer experience brain on your brand here.Check out my favourite CX tools and resources here.😍 Love the show?Hit subscribe or follow so you never miss a new episode.Submit your question so I can answer it in an upcoming episode (or invite the perfect guest expert!).Leave a positive review to help the show get found by more small business owners just like you. To leave a review:👉 Find What Would They Do? on Apple Podcasts👉 Scroll to ‘Ratings & Reviews’👉 Tap on the stars to rate the show before writing a reviewPost a screenshot with your key takeaway on your IG story and tag me @candocontent and #WWTDpod so I can repost your content.