63: Being Intentional About Quality with Lance Willett

What this episode covers

Anthony and Katie are joined by Lance Willett, Chief Quality Officer at Automattic. There's a lot packed into this hour long conversation, but a few things we touch on are:- Measuring and championing quality in distributed teams- Navigating feedback culture and team dynamics- Balancing craft, context, and care in product developmentHardik Pandya tweet Anthony mentioned: https://x.com/hvpandya/status/1949733270897188935Hosts:Anthony Hobday, Generalist Product Designer: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/hobdaydesign⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Katie Langerman, Systems Designer: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/KatieLangerman

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Frequently Asked Questions

How long is this episode of Complementary?

This episode is 1 hour and 10 minutes long.

When was this Complementary episode published?

This episode was published on August 3, 2025.

What is this episode about?

Anthony and Katie are joined by Lance Willett, Chief Quality Officer at Automattic. There's a lot packed into this hour long conversation, but a few things we touch on are:- Measuring and championing quality in distributed teams- Navigating feedback...

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