63: Dental Staffing Problems and Solutions—with David Schwab, Ph.D

For most practice owners, the dentistry is the easy part. What’s hard is managing your team, especially with the current dental staffing shortage.So, what factors contribute to this shortage of staff? What can doctors do to solve this systemic issue?David Schwab, PhD,  is a professional speaker, author and dental practice management consultant who helps dentists grow their practices, educate their patients and train their teams.On this episode of the Dental Board Room Podcast, David joins host Wes Read to explain what’s behind the dental staffing shortage and how we might address it with virtual workers, part-timers and temps.David offers advice on addressing employees who chronically call in sick, conducting performance reviews, and responding to requests for a raise.Listen in for insight on the Ritz-Carlton concept of lateral service and learn David’s top strategies for building and managing your team through the current dental staffing shortage.Topics CoveredWhy managing your team is the most difficult aspect of running a dental practice Why there’s a shortage of dental staff and what doctors can do to solve the problemThe evolution of virtual work in dental practicesDavid’s take on hiring virtual assistants from places like the Philippines or AfricaWhat dental office tasks are likely to be outsourced moving forwardThe advantages of hiring part-timers and people without a background in dentistryHow the emergence of online marketplaces might impact the dental spaceHow well-documented processes allow doctors to leverage temporary employeesDavid’s advice on addressing employees who chronically call in sickDavid’s ‘open book test’ system for performance reviewsHow dentists should respond to employee requests for a raiseThe benefit of open-book management that allows staff to understand overheadWhat dentists can learn from the Ritz-Carlton concept of lateral serviceDavid’s background and experience as a dental management business consultantConnect with David SchwabDavid Schwab Dental Practice Management ConsultingConnect with Wes Read & Drew PhillipsPractice OrbitEmail [email protected] or [email protected] Practice CFOPractice CFO on InstagramPractice CFO on FacebookPractice CFO on YouTubeResources TrainualSweetProcessThe E Myth by Michael E. GerberEntrepreneurial Operating System