63 - How to Leverage Tools to Create a Success Department In a Startup - Hadas Rahamim

Text us your questions and thoughts!In this episode, we welcome Hadas Rahamim - Head of Customer Success & Business Operations at Exceed.ai, GenesysHadas is sharing her journey from product management to customer success, tips on leading Success organisation in a startup, managing global customers and competing priorities.We talk about: career journey how to create 'aha' moments for your customers how to manage yourself and say 'no' how to focus on what matters how to leverage tools to scale Success perks of being the first Success person in the startup tips for customer interactions should you join a startup? networking for successFollow Hadas!*********About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow: womenincspodcast.com LinkedIn: https://www.linkedin.com/company/womenincspodcast https://www.linkedin.com/in/mspilley/ Instagram: @womenincspodcastJoin the Women in Customer Success Network!If you like this episode, you will also like:06 - How to Get Your First Customer Success Job - Irit Eizips08 - Customer Success Happiness - Shanta Bodhan13 - How to Practice Empathy - Sama Hafeez17 - How to Lead with Authenticity and Kindness - Kay Mukherjee34 - How to Be a Boss of Your Career - Emilia D'Anzica36 - How to Become an Expert on Yourself - Ronni Gaun37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore62 - How to Lead by Example - Revathi Venkatraman__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM  - https://womenincs.co/the-revenue-csm