63 The Efficiency Paradox: Increased Efficiency Isn't Always Good

Edward Tenner began his career as a Ph.D. in history, became science editor and then an executive editor at Princeton University Press where he published a list from bird field guides to Richard Feynman's QED, and since 1991 has been an independent writer and speaker. His books include Why Things Bite Back: Technology and the Revenge of Unintended Consequences, Our Own Devices: HowTechnology Remakes Humanity, and most recently The Efficiency Paradox: What Big Data Can't Do. In this episode, Audrey, Lee and Edward discuss: ·           Definition of the efficiency paradox and why becoming more efficient can have unintended consequences·           Campbell’s Law: How measuring new efficiencies may make your staff change behavior to meet new incentives·           How Big Data affects you and your business and can cause “Competitor Neglect.”·           False Positives "Pursuing too much efficiency in the short term can make us less efficient in the long term. And by that I mean we need the right dose of inefficiency in order to create future efficiencies." – Edward Tenner Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Edward Tenner  Website: http://edwardtenner.com/ Twitter: https://twitter.com/edward_tenner LinkedIn: https://www.linkedin.com/in/edward-tenner-b633b24/ Facebook: https://www.facebook.com/edtenner Connect with the hosts of Manage Smarter: ·         Website: ManageSmarter.com ·         Twitter: @ManageSmartPod ·         LinkedIn: Audrey Strong ·         LinkedIn: C. Lee Smith Connect with SalesFuel: ·         Website: http://salesfuel.com/ ·         Twitter: @SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices