633: Leadership Starts with Listening with Abby Strong

What does it take to transition your team from independent contractors to employees? Abby Strong, owner of Auntie Abby's Professional Pet Sitting, returns to share how she nurtured a strong, supportive company culture while navigating major changes. She discusses the motivation behind dropping overnight services, onboarding employees with intention, and creating space for growth within her team. Abby also talks about the importance of feedback, both from clients and staff, and how being vulnerable as a leader builds trust. This episode is filled with practical advice for pet business owners ready to scale with purpose. Main topics: Transitioning to employee model Building team communication culture Letting go of overnight services Leading with vulnerability and structure Using client and staff feedback wisely Main takeaway: "I walked into it thinking, can I afford to make this transition? I walked away realizing I can't afford not to." That's how Abby Strong describes her bold move from independent contractors to employees at Auntie Abby's Professional Pet Sitting. With a growing team, a commitment to consistency, and a deep desire to protect her staff, Abby knew something had to change. Making the leap came with risk—but also with clarity. Sometimes, leadership means trusting your gut, listening to your community, and building the structure your business truly needs. If you're at a crossroads, maybe it's time to ask: can I really afford not to make this move? About our guest: Hello! I am Abby Strong, owner and founder of Auntie Abby's Professional Pet Sitting Service in Des Moines, IA. I opened my business in October 2019 as a solo provider driven by my profound passion for animals and their welfare. I quickly realized there was a tremendous need for quality, trustworthy pet care providers where animals are most comfortable: in their own homes! I truly feel pets are best served by staying in their regular environment while maintaining their normal routine. Turns out I was right, as I also quickly booked myself 7 days a week from 6AM to often 10PM with walks, visits and overnight jobs in clients homes. 1.5 years later, I reached a point where I needed to make a big decision: I could either continue working as a solo sitter, working at a crazy, unsustainable pace and having zero free time, or I could hire. Despite some initial trepidation that no one could do the job as well as I did, I took the plunge and starting interviewing job candidates. I never looked back! As of today, we have grown to a team of 21 phenomenal pet sitters and dog walkers. I aspire to continue that growth. It's hard to articulate just how proud I am of this team. We've had amazing success due to our incredible attention to detail, stellar client communication, professionalism and true love, adoration and respect for each animal entrusted to our care. Our sitters truly take the time to meet each pet at their level and provide an enriching, enjoyable experience. It is immensely rewarding to know my passion is shared by so many others.  We believe that a carefully tailored care plan makes each pet visit highly enriching and highly anticipated.  We are met with much joy and excitement by each pet and the feeling is reciprocal.  Tail wags, leaps of joy, wiggles, monetary tips for exceptional service, repeat business and heartfelt client testimonials fill our hearts and let us know we are indeed in the right business! Links: Previously on Episode 439 [email protected] www.auntieabbyspetsitting.com https://www.joinassembly.com Check out our Starter Packs See all of our discounts! Check out ProTrainings Code: CPR-petsitterconfessional for 10% off 📞 Call us: (636) 364-8260 Follow us on: Instagram, Facebook, Twitter Email us at: [email protected] Full show notes and transcript Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest. Sponsored by: ❤️ Our AMAZING Patreon Supporters Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months Pet Perennials Visit: https://petperennials.com/pages/register-for-a-business-account Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days