638: Larry & Jessica Delgado on Consistency and Enthusiasm

Combined, the Delgado's have over 30 years of experience in the restaurant industry. In 2008 the couple moved to McAllen, TX and opened house. wine. & bistro., a refined New American bistro in McAllen, TX. The Delgado's unwavering attention to detail and genuine commitment to the community has translated to 10 years of successfully propelling the culinary diversity of McAllen and the Rio Grand Valley. Following the success of house. wine. & bistro., The Delgado's opened SALT – New American Table in December 2013 and Salome in 2019. Show notes… Favorite success quote or mantra: Larry: "Nothing great was ever achieved without enthusiasm." Jessica: "Honor your team members." In this episode with Larry & Jessica Delgado we will discuss: Enthusiasm Growth and scaling The Delgado's backstory The love of cooking Early mentors Trusting your gut The right way to interview and hire Learning from their time at Caraba's FOH and BOH advice Consistency Gaining the capital to open your own restaurant Upcoming markets Partnerships Dealing with mayhem You need a VISION Listen to the market Today's sponsor: Gusto offers modern, easy payroll, benefits, and HR to small businesses across the country — they were even named best online payroll by PCMag. And as a listener, you'll get three months free when you run your first payroll. Sign up and give it a try at Gusto.com/unstoppable.  CAKE provides an easy-to-use integrated software and hardware solution to build better dining experiences for restaurant operators and their guests. With mobile marketing and waitlist management to point of sale payment processing, the CAKErestaurant management system helps you grow your business.  Learn more at trycake.com/unstoppable EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems.   Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Jessica: Hospitality Larry: Courage What is your biggest weakness? Jessica: Vulnerability Larry: Don't know my own weaknesses What's one question you ask or thing you look for during an interview? What is the most expensive thing in a restaurant? Best answer: an empty seat What's a current challenge? How are you dealing with it? Growth, beyond three restaurants Share one code of conduct or behavior you teach your team. Lead with integrity What is one uncommon standard of service you teach your staff? Everyone comments on our water service and doors beingnopened for guests What's one book we must read to become a better person or restaurant owner? Leaders Eat Last by Simon Sinek GET THIS BOOK FOR FREE AT AUDIBLE.COM  What's the one thing you feel restaurateurs don't know well enough or do often enough? Take care of their team What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations? Open Table, HotSchedule If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Make an impact on your community Live life with enthusiasm Be a good steward Contact info: Email: [email protected] Website: DelgadoCollective Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Larry & Jessica Delgado for joining me for another awesome episode. Until next time!   Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!