64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims with Rob Bowers

In this episode of the Claim Hunters, your host Chris Tidball interviews Rob Bowers, Chief Claims Officer at Westfield, as he reflects on his nearly four-decade career ahead of retirement.Rob discusses the dramatic evolution of claims handling, from handwritten logs to AI, drones, and satellite imagery. He shares insights on remote work, the "Amazon mindset" of modern customers, nuclear verdicts, and the irreplaceable role of human empathy in claims. Rob closes by expressing excitement about retirement, grandchildren, travel, and continued community service.To learn more about Rob's work, click HERE.Connect with Rob on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.