65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic World with Dave Fernandez

In this episode of The Claim Hunters, host Chris Tidball sits down with Dave Fernandez, Chief Claims Officer at Kingstone Insurance.Dave shares his unexpected journey into insurance, from a temporary role at Progressive to over three decades in the industry. The conversation covers Kingstone's growth plans, the shift to fully remote work, and the importance of hiring self-motivated, curious adjusters. They also explore AI's role as a productivity tool rather than a replacement for human judgment, and discuss strategies for improving retention in an industry facing ongoing staffing challenges.To learn more about Dave's work, click HERE.Connect with Dave on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.