65. What Do You Need To Upgrade?

Summary In this episode, Spencer and Zach discuss the importance of systems in their chiropractic practices. They reflect on their journey as young business owners and the need to give themselves grace for the progress they have made in just two years. They emphasize the value of focusing on their core strengths and serving their target demographics. They also discuss the importance of keeping chiropractic as the main focus and ensuring that all systems and processes revolve around it. They highlight the significance of thorough intake paperwork and effective patient education in providing the best care. In this conversation, Spencer and ZT discuss the importance of implementing systems in a chiropractic practice. They emphasize the need for doctors to thoroughly review patient information and ask for missing details. They share personal experiences of how paying attention to patient details can lead to better care. They also discuss the benefits of automating certain processes, such as sending videos and emails to patients. They highlight the importance of having clear standards of excellence and creating a smooth patient experience. They also touch on the importance of regularly auditing links and QR codes, and the value of investing in robust software.