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651. First Impressions Matter: Optimizing Your Front Desk Experience episode artwork

EPISODE · Aug 15, 2025 · 4 MIN

651. First Impressions Matter: Optimizing Your Front Desk Experience

from Daily Dental Podcast · host Addison Killeen DDS

In today’s episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn about the “Three E’s” to listen for—Energy, Empathy, and Edification—and how to coach your team to deliver a white-glove experience every time.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

What this episode covers

In today’s episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn about the “Three E’s” to listen for—Energy, Empathy, and Edification—and how to coach your team to deliver a white-glove experience every time.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

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651. First Impressions Matter: Optimizing Your Front Desk Experience

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Frequently Asked Questions

How long is this episode of Daily Dental Podcast?

This episode is 4 minutes long.

When was this Daily Dental Podcast episode published?

This episode was published on August 15, 2025.

What is this episode about?

In today’s episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn...

Can I download this Daily Dental Podcast episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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