651 Relationship Selling: Luxury Jewelry Entrepreneur Kathleen Cutler on Why Your Best Leads are Your Existing Customers

Kathleen Cutler, the dynamo behind the rise of the personal concierge jeweler, has honed the art of relationship sales advising 7-figure luxury brands to combine the conveniences of modern technology with the power of old school relationship-building. Today she shares the inside secrets of "affluent buyer psychology" and how a relentless focus on existing connections and customers boosts recurring revenue.