66-Customer Service

from Clintcast · host Clint Maun

Today, Clint speaks again with Brian Lee of Custom Learning Systems Group regarding customer service. As they discuss, world-class customer satisfaction begins with world-class customer service at the level closest to the customer. This, in turn, translates into higher revenues, better employee recruitment/retention, smoother operations, etc. Empowering employees to deliver world-class service pays itself back many times over.

Episode metadata supplied by the publisher feed · Published Mar 16, 2009

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66-Customer Service

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