EPISODE · Mar 16, 2009 · 13 MIN
66-Customer Service
from Clintcast · host Clint Maun
Today, Clint speaks again with Brian Lee of Custom Learning Systems Group regarding customer service. As they discuss, world-class customer satisfaction begins with world-class customer service at the level closest to the customer. This, in turn, translates into higher revenues, better employee recruitment/retention, smoother operations, etc. Empowering employees to deliver world-class service pays itself back many times over.
What this episode covers
Today, Clint speaks again with Brian Lee of Custom Learning Systems Group regarding customer service. As they discuss, worldclass customer satisfaction begins with worldclass customer service at the level closest to the customer. This, in turn, translates into higher revenues, better employee recruitment/retention, smoother operations, etc. Empowering employees to deliver worldclass service pays itself back many times over.
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66-Customer Service
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