67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital Age with Tracy Yaun

In this episode of Claim Hunters, your host Chris Tidball speaks with Tracy Yaun, Head of Casualty Claims for the US and Canada at AXA XL. They explore key challenges in the insurance claims industry, including fraud detection, medical billing abuse, and the strategic use of social media evidence. The conversation also addresses the growing knowledge gap as experienced professionals retire, highlighting AXA XL's investment in early career training programs. Additionally, they examine AI's expanding role in claims management while emphasizing the continued importance of human judgment, relationship-building, and the need for clear regulatory frameworks governing AI use in insurance.To learn more about Tracy's work, click HERE.Connect with Tracy on LinkedIn HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.