69. Change Management: The Key to AI Success

Jillian Alexander, Global Vice President of Learning Services at OpenText, guides Thomas Lah through the significant impact of a straightforward, manageable, and focused AI deployment strategy, which leads to strong ROI benefits that simply cannot be ignored.A few key topics that Thomas and Jillian discuss include:The core AI capabilities that OpenText has leveraged for content development.The clear and less obvious benefits of being an early AI adopter.Which KPIs to focus on if you want to demonstrate to senior leadership that there is no ambiguity in the ROI of your AI deployment.At the end of the day, there's a linchpin throughout the conversation that might be the most overlooked piece to build a successful AI strategy. This episode is truly focused on the essential AI stepping stones necessary for everyone, regardless of how far along the AI deployment path you are.